Glossary

Terms as KlicForge uses them. Where a term is commonly called something else, the alternatives are listed so you can find the right page.

Agent

A configurable AI unit combining an identity, a model, skills, tools, knowledge sources and guardrails. Sometimes called a chatbot, bot or assistant elsewhere; KlicForge calls it an agent because it does more than chat — it can look things up and take actions.

See agents.

Interaction

The billing unit. One user turn is one interaction, plus one per attachment and one per file the agent sends back. Sometimes called a message, credit or request. Tool calls do not add to it.

See interaction counting.

Knowledge source

A collection of content an agent retrieves from to answer questions. Often called a knowledge base, KB, document store or RAG source.

See knowledge sources.

Skill

A reusable block of instructions that shapes how an agent behaves. Sometimes called a capability or persona. A skill does not execute anything.

See skills.

Tool

A function an agent can call to fetch data or take an action. Sometimes called an action, function or integration.

See tools.

Channel

Somewhere people can talk to your agent — the web widget, Telegram, WhatsApp, or the inbox. Sometimes called an integration or deployment target.

See channels.

Contact

A person who talks to one of your agents. Sometimes called a user, customer, visitor or end user. In KlicForge, "user" means someone on your team with a dashboard login; a contact is someone on the outside.

See contacts.

Data table

Structured storage an agent can read and write during a conversation. Also called a collection. Comparable to a spreadsheet or a database table.

See data tables.

Guardrail

A safety control enforced by the runtime — what an agent may discuss, where it may source answers, which tools it may call. Sometimes called safety settings or policy.

See guardrails.

Answer mode

The guardrail deciding where an agent may source answers from: grounded only, grounded with limited inference, tools only, or general knowledge allowed.

See answer modes.

Memory

Durable facts an agent remembers about a contact between conversations. Distinct from conversation history, which is only within one conversation.

See memory.

Evaluation

A test suite for an agent — scripted conversations with expectations, scored automatically. Sometimes called testing, QA or regression tests.

See evaluations.

Scheduled task

A message an agent sends proactively on a schedule, rather than in reply. Sometimes called an automation, campaign, broadcast or reminder.

See scheduled tasks.

Organization

The workspace owning your agents, contacts, data and billing. Sometimes called a tenant, account, workspace or team.

See organization.

Publish / version

A frozen snapshot of an agent's configuration serving production, while you edit a draft. Sometimes called a release or deployment.

See agent versioning.

Prompt files

The four Markdown files defining an agent's behaviour: IDENTITY, SOUL, AGENTS and USER. Sometimes called the system prompt.

See core prompt files.

Widget

The embeddable chat interface for your website. The developer package is called the AgentKit widget SDK — AgentKit is the name of the technical toolkit, KlicForge is the platform.

See the web widget and the widget SDK.