Changelog
New features, improvements and fixes in KlicForge. Subscribe via RSS.
- conversationschannelsagentsevaluationsdata tables
A calmer Inbox, and widget headers that follow the agent
The Inbox drops a row of badges for one plain line, renaming an agent now updates the widget header, and a case drafted from a conversation grades against the agent's real reply.
- conversationsorganizationchannels
Ended conversations wrap up cleanly, and fewer surprise sign-outs
Ended conversations no longer look live, the Inbox shows a short recap on the conversation itself, and hitting a plan or storage limit no longer signs you out.
- organizationconversationschannels
Live Trust Hub status, and conversation reliability fixes
The public Trust Hub now reflects live compliance status automatically, voice notes sent with other content are no longer dropped, and conversations no longer end unexpectedly.
- channelsbuildagentsorganization
Send voice notes from the widget, and documents or videos over WhatsApp
The chat widget can send voice notes, WhatsApp and Telegram can carry documents and videos, and customer attachments now show up reliably in your conversation history.
- agentschannelsbuild
Caption-less attachments get a reply, and a widget welcome message of its own
A photo, file or voice note sent with no caption now gets read instead of ignored, and you can give the chat widget a welcome message separate from the agent's internal description.
- data tablesconversationsguardrailsagentsknowledge
Recoverable writes, and templates that keep their setup
A rejected write no longer stalls the reply, a template keeps its skills, tools and privacy rules whichever way you build it, and Klic reuses the knowledge and tables you already have.
- channels
WhatsApp reads photos, documents and voice notes
WhatsApp now reads photos, documents and voice notes, renders formatting correctly, and never leaves a customer without a reply.
- knowledge
Choose which pages a website import reads
A website scan now lists every page it found, ranked by what it's likely to answer, and you tick exactly the ones to import instead of only picking a page count.
- channelsagentsorganizationknowledgescheduled tasksdata tables
Any team member can take a handover
Escalation operators no longer need a linked Telegram account, a handover alert can fall back to your data tables for contact details and extra columns, and you can write your own alert wording.
- memoryintelligenceagentscontacts
Merge duplicate memories, and search the graph
Rebuild memory now clears duplicate or mis-identified entities, task/event dates recover from wording when left blank, and the memory graph adds search, filters and labeled connections.
- scheduled tasksdata tablesknowledgechannelsmemoryintelligenceskills and toolsagentsconversations
Spot a repeat customer, stack audience updates, and unshare a file
Agents can now spot repeat customer choices, audience updates can stack, shared files can go internal-only again, and Reveal Encrypted Field now actually works.
- scheduled taskschannelsdata tablesmemoryintelligenceagents
Images in scheduled messages, rolling due dates, and rebuildable memory
Scheduled and audience messages can carry an image and roll a due date forward, and owners can rebuild memory and business intelligence from past conversations with cost quoted up front.
- intelligencememoryagentscontactsknowledge
Business Intelligence gets a Brain, and agents remember what you told them
A new Brain page shows the vocabulary KlicForge has learnt about your business, Business Intelligence is open on every plan, and agents can finally look up what they remember.
- conversationsscheduled tasksdata tablesknowledgeagentsmarketplace
Chat with your agents from the Inbox app, linked-table audiences, and cleaner re-imports
Chat with your agents from the Inbox app, address audience messages through a linked table, and re-importing a website updates your knowledge instead of duplicating it.
- conversationsagentsmemorycontactschannels
Chats and Inbox, memory that knows when, and WhatsApp verification
Chats and Inbox replace four overlapping pages, remembered facts now carry a real date, and agents can verify identity over WhatsApp as well as email.
- conversationsmarketplaceagentsskills and toolsorganization
Install the Inbox in one tap, browse a new Marketplace, and get alerted when a conversation is reassigned
The Inbox installs itself and prompts for alerts before sign-in, a new Marketplace lets you install agents, skills and tools, and operators are notified on reassignment and unclaimed escalations.
- conversationsknowledgeagentsorganization
The KlicForge Inbox, and import a website as knowledge
Handle live conversations from your phone with the new KlicForge Inbox, and turn your website into agent knowledge in a few clicks.
- scheduled taskschannelsdata tablescontacts
Message a whole data table, and let customers opt out of marketing on WhatsApp
Send one message per row of a filtered data table, and honour STOP and START on your WhatsApp numbers.
- channelsdata tablescontacts
Share a demo link, limit a channel to your customers, and find a record by an encrypted field
Give a prospect a live preview of your agent, restrict a channel to the people in one of your data tables, and choose how an encrypted field can be found — or whether it can be found at all.
- skills and toolsagentsdata tables
Edit your skills with the assistant, and a cleaner agent picker
The assistant now proposes custom-skill edits as change sets you approve, and stops losing track of skill instructions mid-conversation.
- conversationsevaluationsagents
Diagnose a conversation with the assistant, and a dashboard-chat privacy fix
Ask the assistant why an agent answered the way it did in a real conversation, and get a change set and a regression case out of the answer.
- data tablesconversationsagentsorganizationchannels
Reveal encrypted fields, conversation summaries, and table grants that work on their own
Let an operator agent read the real value behind a mask, tell conversations apart from the list, and give an agent a data table without also giving it a skill.
- conversationsevaluationsagents
Conversation traces, MCP tools in fixtures, and a tighter chat layout
See every tool call behind an answer and export the transcript, test agents that use connected apps, and read more of a conversation without scrolling.
- getting startedorganizationevaluationsagentsskills and tools
One interface, workspaces, named fixtures, and run review with the assistant
The dashboard drops its view modes for one sidebar with a Developer menu, "workspace" replaces "organization" throughout, fixtures take a label, and the assistant can review a run.
- agentsknowledgeevaluationsconversations
Faster replies, sharper retrieval, and evaluation fixes
Agents start answering sooner, low-relevance knowledge passages stop reaching answers, judged test cases get a fairer latency cap, and run history shows one dot per run.
- evaluationsagentschannels
Evaluation fixtures, tool-call assertions, and assistant edits you approve
Author simulated tool responses with a tool picker or in chat, assert required tool calls, check knowledge faithfulness, and approve assistant-proposed agent edits as change sets.
- memoryevaluationsorganizationdata tablesagents
Faster dashboard, verified memory, and evaluation scores at a glance
The dashboard loads and navigates faster, remembered facts are now checked against what the customer actually said, and a run's score shows in the list.
- Breaking changeagentsknowledgedata tablesevaluationsbuild
Agent voice, knowledge retrieval fixes, and Widget SDK 0.7
Agents now answer as your business, knowledge granted by category finally reaches them, rejected record writes are recoverable, and the widget footer changes in SDK 0.7.
- getting started
KlicForge documentation is live
Guides for agents, knowledge, channels, guardrails, evaluations and usage now live at docs.klicforge.ai.